FAQs

Have you booked a ride out of the airport with our “Meet & Greet” option? Your driver will meet you after your plane lands at baggage claim. From there, your driver will help you with your bags to the car. Don’t forget to check your phone for any text messages or voicemail after your plane lands- your driver may have tried to get in touch with you.

After your plane lands, make your way toward baggage claim, then collect your luggage and walk toward the pick up area outside. Keep your phone close! Your driver may text or call you to coordinate a pick up, especially if the pick up area is busy with other vehicles picking up passengers.

Due to the uncertainty of ship disembarking times, please contact our customer service department through our Online Chat Service or by calling 1-800-991-7433 once you know when you will be getting off the ship. A Opoli agent will assist you with instructions on where to find your driver & vehicle.

Shared Ride – 2 bags + 1 carry-on per customer

Direct Non-Stop – 3 bags total + 1 carry-on per customer

Executive Sedan – 4 bags total + 1 carry-on per customer

Luxury SUV – 5 bags total + 1 carry-on per customer

Private Van – 10 bags total + 1 carry-on per customer

-Carry On Luggage: One carry on is permitted for all customers, and it MUST fit on your lap. Examples of carry-ons include a purse, small backpack, camera bag, or briefcase.

*All bags in transport must be in solid condition and quality to withstand the handling, piling or stacking incidental to its transportation.

*Large crates and/or trunks will not be accepted as baggage and will not be transported.

*Wheelchairs, walkers, crutches and any other medical aid sufficiently small enough to be transported in the vehicle will be accepted as baggage.

*PETS will be accepted for transport as long as they are in a pet carrier.

*Baggage must not exceed a dimension sixty two (62) inches or weight exceeding 60 pounds

*Surfboards and smow skis require an PRIVATE VAN. Body-board and other objects that are four (4) feet in length or less can be loaded if it will fit safely in the trunk.

*Golf bags will be counted as two (2) pieces of luggage.

Opoli will not be held responsible for lost luggage, as the luggage should never leave the presence of the customer. The customer is present when the bags are both loaded into the vehicle and removed from the vehicle.

If you believe that you left something on board, please call us at 1-800-991-7433 as soon as possible.

In the event the driver is negligent in the handling of a passenger’s baggage, the loss or damage for which Opoli is liable shall be computed on the basis of the value of the baggage at the time and place of transport, in which case the maximum baggage liability is limited to $250.00 per bag. Opoli assumes no responsibility for fragile or perishable articles. Opoli shall not be responsible for returning property to a passenger. However, upon request, Opoli will ship or mail the passenger’s item via a prepaid shipping order.

Children under the age of 18 are not permitted to ride without being accompanied by a parent or guardian.

If your child is under the minimum age/height standards set by the state of California, you are required to supply an approved car seat for each child that the law applies to. It is the responsibility of the parent or guardian traveling with the child to make sure that the child is in compliance with the California Child Passenger Restraint Requirements. Also note that Opoli does not provide child restraint seats, so please arrange accommodations with your airline or cruise line in the event that you will need to travel with it.

Requirements Effective January 1, 2012 (California Vehicle Code SB 929, Evans) California’s Child Passenger Safety Seat law requires children to ride in either a car seat or booster seat until the age of eight, or until they reach a height of 4 feet 9 inches. This law also requires children who do not meet the age or height requirement to ride in the rear seat of a vehicle unless the vehicle has no back seats, the restraint system cannot be properly installed or the rear seats are already occupied by children under age eight. However, the law still maintains that a child may not ride in the front seat of a vehicle with an active passenger airbag if they are under one year of age, less than 20 pounds, or riding in a rear-facing child safety seat.

Opoli will not be responsible for delays caused by accidents, breakdowns, road detours, weather or traffic conditions and/or any unforeseen conditions beyond the control of the company or driver. At all times, liability of Opoli shall not exceed the cost of the fare paid by the passenger. Opoli will not guarantee to arrive or depart from any point at a specific time, but it will endeavor to maintain the departure times as close as possible to those arranged in reservation and arrival times. In the event that a flight is missed due to Opoli or driver negligence, Opoli will reimburse the passenger the actual cost of changing their flight, up to Two Hundred and Fifty Dollars ($250). Opoli reserves the right to refuse to transport persons under the influence of drugs or alcohol or those whose conduct is likely to make them objectionable to other passengers or prospective passengers.

We understand that circumstances may arise which may change your travel plans. Please keep in mind that there is a credit card processing fee charged to us for all transactions whether or not the reservation gets canceled.

1. Customers who cancel more than 6 hours from the Pick-up time will be charged a non-refundable processing fee of $5 per reservation/leg to cover the credit card processing cost.
2. In another case, Customers who cancel less than 6 hours of the Pick-up time will be charged the full amount of the Total Fare.
3. In cases where your reservations is set to a “No-Show”, any refund will not be eligible.
4. Due to the recent COVID-19 crisis, eligible refunds could temporarily take up to 45-60 days to process upon cancellation.

Please avoid canceling reservations less than 6 hours before the pickup time. Our driver partners have committed to servicing your reservation and have arranged their day to provide you with great on-time service.

With Opoli, you can request a vehicle right now… or book a reservation for a later date!

We don’t surge our prices, so whether you’re traveling during Friday night or the middle of the day on Wednesday, you won’t have to worry about the same trip being more expensive because of the time of day!